Choosing The Right Rug Cleaner…
Before choosing a Doncaster rug cleaner you need to consider the following:
Are they Local, Experienced and Accredited?
We’re a local family business, based in Doncaster and owned by Allan Simmons Jnr. We’ve been in the industry since 1988.
We’re FULL members of the National Carpet Cleaners Association ‘NCCA’.
This is the trade body for our industry and membership is by training and examination. Both myself and ALL of the technicians are accredited with the NCCA and we don’t use untrained family members or subcontractors. All the work is done by myself or a directly employed, fully insured and fully NCCA accredited technician.
As we’re members of the NCCA you have the peace of mind that if there is a complaint or issue the NCCA can assist
you in resolving your complaint, and, you have access to a pre-court Advance Dispute Resolution service via them should the worst happen.
You can see our certificate of membership alongside. Please ensure you see the certificate of any other other company or individual claiming to be a member as it’s not unknown for some to claim membership and not actually be members. Please also check that it’s an NCCA certified technician doing the work, and not just the ‘owner’ who is a member and they’re using uncertified family as staff or worse, subcontractors. Doing so is against NCCA rules as all technicians must also be certified by the NCCA. It also happens I’ve been the elected President of the NCCA since 2017 and I love serving to help develop standards and best practices in the industry.
We’re also members of The Approved Carpet Cleaner Alliance ‘TACCA’. This is an Alliance of cleaners who, whilst
not an association, share best practice and hold an annual training event for cleaners to keep up to date with industry changes.
Are they a Trustmark Government Endorsed Standards approved?
Unlike some other “pay and you’re in” ‘Rated Trader’ schemes Trustmark is a not for profit organisation endorsed by the government to protect standards.
They don’t make money from the traders who pay them to be endorsed, so they won’t just endorse almost anyone like some schemes, you can find out more here.
Do they have multiple cleaning methods and products?
Check they don’t only have one method of carpet cleaning or just one type of carpet cleaning product. We have a variety of carpet cleaning methods and carpet cleaning products to choose from, including ‘WoolSafe’ Approved products where needed. No one process is perfect for every cleaning situation, that’ why we’ve invested in several methods to allow us to offer you the right solution for your needs.
PLUS, check they undertake regular update training. Many cleaners do their initial training then never bother again as they “know it all and have done it for years!”. We’re trained to the highest standards in the industry so you get peace of mind that we’ll provide the most appropriate method and product to meet your individual carpet cleaning needs. We also do annual update training with our suppliers as products and carpet fibres change.