"Wayne was well mannered and got on with the job and also any questions we asked about the procedures he answered in a professional manner."
Thank you for the kind comments Mrs Crampton.
Carpet Cleaner Misconception No.6
"Any honest carpet cleaning company should be able to give me an exact price quote over the telephone".
I wish this was true, but it isn’t. There are too many variables. Reputable cleaning companies almost never price carpet cleaning over the telephone. Professional carpet cleaners usually start with a standard price for the area of carpet (remembering to make allowances for chimney breasts etc.) and then adjust it up or down depending on the type of carpet, the age and condition of the carpet, the amount of furniture in the room and the type of cleaning needed. Put simply, some carpets are more difficult to clean than others and the price reflects the difference.
This means that a fixed price quoted over the telephone is likely to make allowances for the worst case and an ‘estimate’ over the telephone is probably going to be increased when the cleaner arrives.
It only takes a few minutes to check that your carpets and upholstery can be cleaned safely and properly, calculate the proper price and provide a written quotation.
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